Webinars: Educational and Industry Related

Elizabeth Woodcock: Portals Improve Work Flows and Keep Patients Loyal

Practices using patient portals are finding that the benefits go beyond improved operating efficiencies —portals are increasing patient satisfaction and loyalty.

Elizabeth Woodcock will share her insights around:

• How portals improve work flow and create value for practices
• What types of self-services patients are demanding
• how a well-designed portal helps keep patients loyal to a practice.

Presenter:

Elizabeth W. Woodcock, MBA, FACMPE, CPC
Ms. Woodcock is a highly regarded industry speaker, author and trainer who has focused on medical group operations and revenue cycle management for nearly 20 years. She has led educational sessions for professional organizations like the MGMA and the AMA, and she has consulted a diverse group of physician practices. Sheis also the author of several books including "Mastering Patient Flow to Increase Efficiency and Earnings," and she is frequently published and quoted in national publications.

Get Patients Online and Get Meaningful

Is your practice using a patient portal to deliver online services to your patients - and assist you on your quest for Meaningful Use and HITECH stimulus incentive funds? Join this half-hour Webinar to learn how to drive practice efficiencies through your revenue cycle process and clinical operations with a patient portal. You will also discover the cost savings your practice can achieve by delivering clinical results through the portal, and how the patient portal can help you meet Meaningful Use requirements.

Presenter:
Rosemarie Nelson, MS
Principal, MGMA Healthcare Consulting Group

Ms. Nelson's experience as a medical office manager and in information technology, combined with her years of consulting to physicians and practice professionals gives her a unique insight into the needs and challenges facing today's physicians and the future for medical practices. She has authored numerous articles and publications and conducted many seminar presentations on practice management issues that have been well received by physicians, administrators, office managers and staff throughout the country.

Finally... a Roadmap to Meaningful Use

The recent release of the final Meaningful Use criteria has cemented our understanding of participating in the government's electronic health record bonus payment program. Join nationally recognized operations expert, Elizabeth Woodcock, to identify the core and menu-based measures and objectives of Meaningful Use, as well as how patient access and communication must be addressed. This one-hour Webinar offers a clear roadmap of how to be a "meaningful user" - and successfully capture the bonus payment of up to $63,750 from the government for implementing an EHR.

We will review the:

• Summary of the HITECH Act
• Eligibility criteria
• Final Meaningful Use criteria
• Just-released clarifications from CMS regarding reporting and eligibility
• Action plan development to successfully achieve Meaningful Use

Presenter:

Elizabeth W. Woodcock, MBA, FACMPE, CPC
Ms. Woodcock is a highly regarded industry speaker, author and trainer who has focused on medical group operations and revenue cycle management for nearly 20 years. She has led educational sessions for professional organizations like the MGMA and the AMA, and she has consulted a diverse group of physician practices. Sheis also the author of several books including "Mastering Patient Flow to Increase Efficiency and Earnings," and she is frequently published and quoted in national publications.

Missed Appointments = Missed Opportunities

Learn from renowned industry expert, Elizabeth Woodcock, as she delivers a powerful presentation on the value of managing missed appointments - especially in today's economic climate.  As a result of the financial challenges inherent in our troubled economic times, more patients are failing to show for appointments more than ever before.  With every appointment no-show, you bear all of the overhead cost - and the revenue lost can NEVER be recovered. Missed appointments take a significant toll on your practice's bottom line.

Download this webinar to discover proven solutions to prevent missed appointments from occurring and managing them when patients fail to show. You'll learn best-practice strategies to:

• Confirm appointments
• Manage cancellations
• Maintain a "priority list"
• Establish appropriate no-show charges
• Use a patient portal to support your efforts

This webinar will equip you with an action plan to reduce missed appointments - and improve your practice's bottom line.

Presenter:

Elizabeth W. Woodcock, MBA, FACMPE, CPC
Ms. Woodcock is a highly regarded industry speaker, author and trainer who has focused on medical group operations and revenue cycle management for nearly 20 years. She has led educational sessions for professional organizations like the MGMA and the AMA, and she has consulted a diverse group of physician practices.  She is also the author of several books including"Mastering Patient Flow to Increase Efficiency and Earnings,"and she is frequently published and quoted in national publications.

Increase Office Efficiencies With a Patient Portal

OBGYN practices are overwhelmed with a deluge of incoming calls...patients spend too much time completing paperwork while waiting in the lobby...staff gets frustrated with fragmented workflow and tons of data entry. As you know, it's all these tasks and more that create inefficiencies in a practice.

But what if all these processes could be significantly reduced? Well, they can.

Download this one-hour webinar to hear from an OB/GYN Practice Manager- she'll share how the adoption of a patient portal has improved office efficiencies and increased revenue for her practice. You'll also be given a demo of the patient portal to learn about the value it can provide to your practice and your patients.

View now to find out how to improve office efficiencies in no time, while reducing your staff's stress level and increasing revenue and patient satisfaction.

Presenters: Cynthia Suggs, Practice Manager
Capital Area OB/GYN, Raleigh
Corey Richardson, Medfusion

Get Connected Meaningfully with a Patient-Centered Medical Home

The buzz in healthcare today is all about the stimulus fund and what physician practices must do to get a piece of the pie. While tapping into these government resources could prove to be advantageous to your practice, let us not forget that in the midst of all this is the most important component - patient care.

As your practice prepares to receive financial incentives for "meaningfully" demonstrating use of health information technology, remember that a Patient-Centered Medical Home (PCMH) is a means to elevate the priority of the provider-patient relationship in the healthcare delivery process to attain better patient coordination and more effective upstream care. Achieving PCMH standards is recognized by the National Committee for Quality Assurance (NCQA).

Both PCMH and Meaningful Use (MU) can reward your practice for superior levels of quality, service, and outcomes.  Integral to achieving these results is the adoption of a patient portal - the quintessential element for NCQA scoring, PCMH and MU.

View this webinar now to learn about:

• The ability to add PMPM to PCMH contracts with third party payors
• Pay for Performance (PCMH)
• MU incentive payments
• ROI in the form of improved efficiencies
• Improved collection ratios

Presented by: John L. Bender, M.D. of Miramont Family Practice
Dr. Bender is an expert on the topic of PCHM, and his practice was one of the first in the state of Colorado to become a PCMH.

The ABC's of Coding

Practice managers do not need to be coders to insure the success of their practice, but they do need to understand the structure of coding, the source of authoritative citations and rules, and basic concepts to achieve maximum revenue with certain compliance. This session, in a lecture format with time for participants' questions, has a twofold strategy: provide answers to coding questions applicable to a wide range of specialties and supply participants with the ability to find answers to other questions when they return to their practices.  For example:

• What part of the history completed via a patient portal can be used to select the level of Evaluation and Management service?
• What does the clinician need to document in order to use that history? 
• Can a physician be paid for online services that are part of the patient portal? 
• Are there relative value units for these services?  What about phone calls?
• How does a practice know whether a procedure can be billed bilaterally or whether the physician needs to be in the office when an x-ray is taken?  

Learning Objectives:

• Knowledge about coding rules to enhance revenue and insure compliance.
• Understand the structure behind coding rules and know where to find definitive, authoritative answers to coding questions.

Presented by: Betsy Nicoletti- physician practice consultant, speaker and author who helps phsyicians code, bill and collect for their services

Meaningful Use: Why Portals are the Solution for Patient and Physician Communication

As you prepare to access the federal stimulus funds for EMR adoption, a good understanding of the patient access and communication components of the new criteria will be key. What are these requirements and what are their implications for you and your practice? How will you achieve the functionality, reporting, tracking and privacy required?

This Webinar will provide a detailed look at the communication requirements in the 'meaningful use criteria' released December 30th, as the interim final rule, and demonstrate how a portal meets the ARRA stimulus funding requirements.  

Discover why a portal solution is the way forward and what other approaches lack.

Presented by: Warwick Charlton, MD, MBA

Leveraging a Secure Patient Portal to Improve Quality, Reduce Costs and Optimize Revenue

The government wants to improve the quality of healthcare and reduce costs, and patients want the best value for their health care dollar. While physician practices are challenged to satisfy these needs during tough economic times, emerging treatment and revenue models are helping progressive physician practices find success.

Among these new models are "e-visits" and wellness programs - delivered through a secure patient portal. This Webinar takes a practical, real world approach to portal implementation, with emphasis on:

• Delivering Quality and Value
• Controlling Cost
• Optimizing Revenue

Learn how to capture the ARRA Stimulus EMR incentive by electronically "engaging patients and families in their healthcare," a priority of the ONCHIT Policy Committee, as stated in the recently published Meaningful Use Proposed Rules. Plus, you'll discover how to utilize the portal to develop an on-going revenue stream for your practice.

Presented by: James Larson, FACMPE, MedPractice Solutions, LLC

Stimulus Update: Get the Answers You Need

On December 30th, the government delivered the interim final rule governing the "meaningful use" definition. The Office of the National Coordinator of Health Care Information Technology (ONCHIT) revealed the required elements for a physician to qualify for the ARRA stimulus funding.

Are you prepared to access the federal stimulus funds designed to modernize healthcare technology? With the program less than a year away, you need to understand the criteria to be a "meaningful user." Patient access and communication are the cornerstones of the new criteria. Discover what objectives and measurement ONCHIT proposed - and what it will take for your physicians to qualify.

Presented by: Elizabeth W. Woodcock, MBA FACMPE, CPC
Speaker, Author, Trainer