Customer Stories.
Real stories from real Intuit Health patient portal customers.
Our over 40,000 providers represent practices ranging from large, multi-physician and multi-location offices to small, single physician practices across a variety of specialties such as:
- Internal Medicine
- Pediatrics
- Allergy
- Urology
- Cardiology
- Family Medicine
- Surgical Care
- Orthopaedics
- Gastroenterology
- ENT
- OBGYN
- and more
Find how a practice like yours is benefiting from the Intuit Health Patient Portal by reading the stories below, viewing our customer videos and visiting actual customer web sites.
For more information about a patient portal for your practice size and specialty contact us.
- Specialty: OB/GYN
- Physicians: 8
- Location: Oregon
Women's Health
Center of Oregon
Challenge: Patients taking at least a half-hour to complete paperwork upon their arrival created a challenge with patient flow and appointment delays.
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- Specialty: Surgical Care
- Physicians: 4
- Location: Missouri
Heartland Surgical Associates
Challenge: Manual and mundane front desk and billing workflows created inefficient payment processes and increased patient wait times, and incomplete pre-registration and health history forms.
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- Specialty: OB/GYN
- Physicians: 6
- Location: North Carolina
Capital Area OB/GYN
Challenge: Struggled with receiving timely patient payments, long patient hold times, an inefficient registration process and increasing phone volume.
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- Specialty: Family Practice
- Physicians: 4
- Location: Pennsylvania
Mt. Airy Family Practice
Challenge: Needed to improve poor patient communications and outdated website for better patient engagement.
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- Specialty: Orthopedics
- Physicians: 12
- Location: Texas
Plano Orthopedics
Challenge: Both patients and referring primary care physicians complained about inefficient communication with the practice and long on-hold times.
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- Specialty: ENT & Allergy
- Physicians: 100
- Location: New York
ENT and Allergy Associates
Challenge: Front office staff struggled with high phone traffic, incomplete patient data and an inefficient registration process which caused poor patient experiences.
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- Specialty: Multi-specialty
- Physicians: 46
- Location: New York
Mid Hudson Medical Group
Challenge: Patients increasingly found it difficult to engage with the practice and learn about it.
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- Specialty: Family Practice
- Physicians: 5
- Location: North Carolina
Blue Ridge Family Physicians
Challenge: Struggled with inefficient patient communication and manual front office, billing and clinical processes.
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- Specialty: Orthopedics
- Physicians: 20
- Location: Texas
Texas Orthopedics, Sports & Rehabilitation Associates
Challenge: Front desk staff verification of patient insurance and eligibility often led to rescheduled appointments due to misinformation from the patient.
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- Specialty: OB/GYN
- Physicians: 11
- Location: Georgia
Southern Crescent Women's Healthcare
Challenge: Patients were dissatisfied with long lobby wait times and on-hold times.
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- Specialty: Dermatology
- Physicians: 1
- Location: Idaho
Dermatology Clinic of Idaho
Challenge: Manual processes limited the number of new patients the clinic could accept, restricting practice growth.
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- Specialty: Cardiology
- Physicians: 10
- Location: Arizona
Desert Cardiology of Tucson
Challenge: With a patient base that was becoming increasingly internet-savvy, more accessibility and convenience became essential to the success of the practice.
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- Specialty: Gastroenterology
- Physicians: 16
- Location: Michigan
Huron Gastro
Challenge: Telephone traffic was out of control with over 600 incoming calls daily. Patients became frustrated with "telephone tag" and long on-hold times.
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- Specialty: Orthopedics
- Physicians: 9
- Location: Kansas
Kansas City Bone & Joint
Challenge: The office workflow was cumbersome and expensive, better patient interaction was desired, and the practice website was unmanageable.
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- Specialty: Pediatrics
- Physicians: 10
- Location: Georgia
Roswell Pediatric Center
Challenge: An overworked staff experienced high phone traffic and time consuming, repetitive, administrative tasks. Patients became unhappy with long phone wait times, multiple rounds of phone tag and limited access to the practice for general questions.
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- Specialty: Orthopedics
- Physicians: 20
- Location: Arizona
The Orthopedic Clinic Association
Challenge: Received patient complaints about the wait time in the lobby and the hold time on the phone.
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- Specialty: Multi-specialty
- Physicians: 20
- Location: Texas
Texas Gulf Coast Medical Group
Challenge: Manage an existing – and growing – patient base without increasing the burden on the office staff and in the waiting room.
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- Specialty: Multi-specialty
- Physicians: 130
- Location: New York
Lifetime Health Medical Group
Challenge: Needed to simplify and upgrade an outdated and costly billing process to give them real-time credit card processing authorization.
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